Getting started
Sign in with your approved Microsoft 365 account. Your role determines the areas you can open.
Customer support
Help Center
Guidance for using Crimson Cloud SupportDesk, resolving common access issues and keeping service communications safe.
Finding tickets
Use the queue filters or the global ticket search to find a ticket by number, subject, owner or status.
Working a ticket
Open a ticket to review the conversation, update ownership and status, add a reply, or attach relevant files.
Access problems
If you see an access-denied message, your account is authenticated but does not have the permission required for that area.
Connection problems
The offline banner means changes cannot be saved. Reconnect before submitting important updates.
Security and privacy
Do not add passwords, secret keys or unnecessary personal data to tickets. Use the security policy and responsible disclosure page for security concerns.
Still need help?
Contact your service desk administrator.
Include the page you were using, the time of the issue and any visible error message. Never send a password or access token.
Read security guidance